# Distributor Portal

The Distributor Portal allows distributors to retrieve up-to-date metrics and information regarding their participation in TrustedParts.com. It also allows for distributors to make needed configuration adjustments to their integration. The Distributor Portal provides the following features and more:

  • Review participation status in each TrustedParts.com region
  • Review manufacturer authorizations
  • Review file import history and API performance (if applicable)
  • Download search/click analytics reports Map their manufacturer names to the manufacturers on TrustedParts.com (unmapped manufacturer names may not display in search results)

# Distributor Portal Access

# If you do not have a user account:

  1. Register (opens new window) for a new account, and verify your email address.
  2. Follow the instructions below for users who already have an account.

# If you have a user account:

  1. Sign in (opens new window) to your account. This takes you to the My Account page.
  2. Select the Additional Features tab.
  3. Under Features You May Request, click the Distributor Portal link.
  4. Fill out and submit the request form.

# Distributor Status

The Distributor Status section of the Distributor Portal lists a distributor's participation level and import file size limit in each of the TrustedParts.com regions.

# API Performance

For distributors who provide an API for real-time searching, the API Performance section of the Distributor Portal allows a distributor to evaluate the performance of their API. The following metrics are provided:

  • Avg Duration: Over the past 24 hours, this indicates the average number of milliseconds that elapsed before a search response from the distributor's API could be rendered. Please note that this number includes network latency between the TrustedParts.com data center and the distributor's data center. It also includes a few milliseconds needed, typically less than 10, to process the response. So, this number will be larger than what the distributor may observe for average response time on their end. However, given that latency and the amount of time it takes to process a response are typically small and remain mostly static, the bulk of this number and any variability is likely attributable to the distributor's API.
  • Search Count: The total number of searches executed against the distributor's API in the past 24 hours
  • Abort Count: The total number of searches where the call to the distributor's API had to be aborted due to not receiving a response within three seconds.
  • Error Count: The total number of searches where the call to the distributor's API resulted in an error, such as a 500 server error. If TrustedParts.com detects a high number of aborts and/or errors for a distributor's API, it will automatically suspend use of that API for a period of time. Whenever this occurs, the distributor's technical contacts are notified so that they can investigate and address the problem.

For API distributors who also supply a file feed, when an abort or error occurs, TrustedParts.com will automatically display search results from the distributor's file feed.

# File Import History

The File Import History section of the Distributor Portal allows a distributor to review the import history of inventory files they submit for any of the TrustedParts.com regions along with the number products that were imported. This section also indicates the status of a distributor's feed. If no files have been supplied in the past few days, a warning status will be displayed. If no files have been supplied for 10 days or more, it will indicate that the distributor's feed has expired and is no longer being included in search results.

The Other Links and Reports section of the Distributor Portal provides a distributor the ability to download search/click analytics reports, view current manufacturer authorizations, and manage mappings of manufacturer names.

# Search/Click Analytics Report

Downloading this report allows distributors to view TrustedParts.com search and click activity for their authorized parts manufacturers. These reports include details such as Website Searches, View/Buy Links Clicked, Popular Searches and more. The default settings for this report display the previous month’s search and click activity for all applicable regions. However, these settings can be adjusted to filter a variety of time frames and regions.

# Authorized Manufacturers Report

The Authorized Manufacturers Report indicates which manufacturers a distributor is authorized for in each region. Click View Report to view and edit the authorization status of a manufacturer and to send required proof of authorization.

# FILTER RESULTS

Show Status. By default, all authorization statuses are displayed. Use the Show Status dropdown to filter to Authorized (A), Unauthorized (U), or Not Set (N) statuses.

Note: TrustedParts.com search results are not rendered for manufacturers with a Not Set authorization status until proof that the distributor is authorized is provided.

Filter by Company Name. To view a specific manufacturer, type the name in the Filter by Company Name field.

Click Clear Filter to remove all filters.

# EDIT AUTHORIZATION STATUS

To edit a manufacturer’s authorization status for a particular region, click on the authorization status and select another status.

Note: Changing a manufacturer to Authorized opens the Authorization Proof Pop-Up.

# SUBMIT AUTHORIZATION PROOF

Changing a manufacturer’s authorization status to Authorized opens the Authorization Proof Pop-Up where proof can be submitted electronically to TrustedParts.com:

  1. Select the applicable region(s).
  2. In the drop-down box, select the authorization proof type being submitted.
  3. Provide the proof of authorization:
    • If applicable, upload the cover letter or email from the manufacturer.
    • If applicable, paste or type the URL of the page on the manufacturer's website that clearly indicates proof of authorization.
  4. Add comments (optional).
  5. Click Submit to send the authorization proof to TrustedParts.com, or Cancel to close the pop-up without submitting proof.

Note: Submitting authorization proof flags the current status as Requested until it is processed by TrustedParts.com.

# VIEW AUTHORIZATION PROOF

If available, proof of authorization can be viewed by clicking the "?" icon next to the authorization status. Clicking this opens the Authorization Proof Pop-Up. This pop-up includes:

  • Proof type
  • Uploaded file or web address, depending on proof type
  • Proof expiration, if applicable
  • Comments

# ADD NEW MANUFACTURERS

New manufacturers may be added to the report by clicking the Add a New Manufacturer+ link located below the report. Clicking this opens the Add New Company pop-up. To add a new manufacturer:

  1. Select the company name from the dropdown.
  2. Click Add Company, or Cancel.

Manufacturers added will immediately appear on the report.

# Manufacturer Mappings

This feature allows a distributor to map their manufacturer names to TrustedParts.com manufacturer names. It is important to regularly check for unmapped manufacturer names since TrustedParts.com will not display results for unmapped manufacturers.

Click Manage Mappings to map distributor manufacturer names to TrustedParts.com manufacturer names and to update existing mappings. By default, Manage Mappings displays all manufacturer names. To review only unmapped or mapped manufacturers, change the filter selection to Unmapped or Mapped. To quickly locate a specific manufacturer, type the manufacturer name in the Search Name Supplied by Distributor field.

# MAP UNMAPPED MANUFACTURERS

To map an unmapped manufacturer, click the link Click here to set manufacturer that appears in the TrustedParts.com Manufacturer column. Then, in the Search for Manufacturer... edit field:

  1. Type the manufacturer name. Manufacturer names will appear as you type; continue typing until you see the correct manufacturer.
  2. Select the correct name from the list.
  3. Press Enter or click outside of the edit field to save the record.

Note: If there is no TrustedParts.com Manufacturer available to map to, in step 2 above select Request a new manufacturer, fill out the form, and click Send Request.

# UPDATE OR DELETE MAPPED MANUFACTURERS

To update a manufacturer mapping, click the current manufacturer name in the TrustedParts.com Manufacturer column. Then, in the Search for Manufacturer... edit field:

  1. Type the manufacturer name. Manufacturer names will appear as you type; continue typing until you see the correct manufacturer.
  2. Select the correct name from the list.
  3. Press Enter or click outside of the edit field to save the record.

Note: If there is no TrustedParts.com Manufacturer available to map to, in step 2 above select Request a new manufacturer, fill out the form, and click Send Request.

To delete the current manufacturer mapping, click the "Trash Can" icon in corresponding line.

# Manufacturer Landing Pages

This utility allows a distributor to add a unique URL that will serve as the landing page on their web site for a specific manufacturer. That link will be used on the TrustedParts.com page for the corresponding manufacturer.

For example, if a distributor is authorized for Amphenol and has a page on their site for that manufacturer, they may enter that landing page URL. On the TrustedParts.com page for Amphenol (opens new window), the distributor's name will then be a link to their Amphenol landing page.

If the Manufacturer Landing Page field is left blank, the home page URL for the distributor will be used on the corresponding TrustedParts.com manufacturer page. Changes made to this field are automatically saved upon modification.

# Support Status

The Support Status section of the Distributor Portal allows a distributor to view how many free hours of TrustedParts.com technical support their participation level includes as well as how many support hours have been used during the calendar year. Any support hours in excess of the free hours will be billed at the rate indicated.

# FTP File Upload Details

This section provides the information needed to use the TrustedParts.com FTP site. If you experience problems using our FTP site, first verify that you are entering the correct credentials. To display your username and password, click on the text click here to unmask username/password. Re-click this link to hide your credentials.

This section also has a link to our documentation on How to Upload File Feeds Using Windows File Explorer.

Issues with our FTP site not resolved by inputting the correct credentials and reviewing our documentation may be submitted to tech@trustedparts.com.