# Troubleshooting Implementation of the DSS

Please check the following items when troubleshooting the implementation of the DSS:

  • Confirm that all instructions on the DSS wizard page have been followed, and the code snippets have been copied exactly.
  • Make sure the DSS code does not reside within another <form> element on the page.
  • Try using the developer tools included with the browser that is being used to see if it identifies a javascript error.
  • If the error, "'JSON' is undefined" occurs, a couple of things should be checked. Verify that the page has an opening <!DOCTYPE html> tag. If a http-equiv meta tag is included on the page, it should indicate the latest IE compatibility. At the time of the writing of this documentation, that would be: <meta http-equiv="X-UA-Compatible" content="IE=edge" />

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